Most orders ship within 3–7 business days, depending on order volume and whether the item is made-to-order. Custom pieces may take longer and will be communicated case-by-case.

Orders are shipped with standard USPS services for most packages. Once shipped, orders typically arrive within 3–7 business days within the U.S. Shipping times may vary during holidays or severe weather.

Yes. Orders over $35 ship free within the U.S. The free shipping threshold is automatically applied at checkout.

Designs are created digitally and brought to life using a laser cutter with wood and acrylic, then cleaned, assembled, and finished by hand. Each piece may have small variations that make it unique.

Yes. Custom keychains, pet tags, name plaques, and select wall pieces are available in limited spots. Visit the Custom page and use the custom inquiry button to get started.

Because items are made in small batches, returns are generally accepted only for damaged or incorrect items. If there’s an issue, contact me within 7 days of delivery with photos so we can make it right. Custom pieces are typically non-refundable unless damaged in transit.

Keep pieces away from harsh chemicals and avoid prolonged soaking or heavy impact. Wipe gently with a soft, slightly damp cloth if needed. For acrylic, avoid abrasive cleaners to prevent scratching.

Possibly, depending on the design and timeline. If you’re interested in wholesale or bulk gifting, reach out through the Contact page with details.

If you need to change or cancel your order, reach out as soon as possible. Once production or packing has started, changes might not be possible, especially for custom pieces.